Terms of Service

Effective date: July 22, 2026

These Terms of Service (“Terms”) govern access to and use of the Ottohand platform (the “Service”), provided by Ottohand Technologies LLC (“Ottohand,” “we,” “us,” or “our”). There are two groups of people these Terms speak to, addressed separately below: (1) the business that signs up for and pays for Ottohand (“you,” the “Subscriber,” or “Tenant”), and (2) that business’s own customers, who may receive text messages or interact with a form through the Service (addressed in Section 9).

By creating an account, you agree to these Terms on behalf of yourself and the business you represent.

1. What Ottohand is

Ottohand provides software — a CRM and website platform — that businesses use to manage customer relationships and run their own websites. The Service includes “Otto,” an AI-assisted feature that drafts suggested messages, replies, and other actions for your review. Otto does not send, post, or act on your behalf without your explicit approval. You are responsible for reviewing and approving any AI-drafted content before it goes out.

2. Accounts

You must provide accurate information when creating an account and keep your login credentials confidential. You’re responsible for all activity under your account. Notify us promptly at jguzik@ottohand.com if you suspect unauthorized access.

3. Subscription, billing, and trials

• Ottohand is offered on a subscription basis with the plans and pricing shown at signup or on our pricing page.
• New accounts may start with a free trial. Unless canceled before the trial ends, your subscription will begin and your payment method will be charged.
• Subscriptions renew automatically (monthly or annually, per your selected plan) until canceled.
• You can cancel at any time from your account settings or by emailing us; cancellation takes effect at the end of your current billing period, and we don’t provide prorated refunds for partial periods except where required by law or explicitly stated otherwise.
• We may change our pricing prospectively; we’ll give you reasonable notice before a price change applies to your subscription. Any rate we’ve explicitly represented as locked for a specific group (for example, a founding-member rate) will be honored as represented at the time it was offered.
• Payment is processed by Stripe. We don’t store your full card number; Stripe’s own terms and privacy policy govern its handling of your payment details.

4. Your content and data

• You retain ownership of the content you upload or create through Ottohand — your business information, photos, page content, customer/contact data, and similar materials (“Your Content”).
• You grant Ottohand a license to host, store, display, transmit, and process Your Content solely as needed to provide and operate the Service (for example, rendering your public website, generating Otto’s suggestions, or sending messages you’ve approved).
• You’re responsible for having the necessary rights and consents for any content you upload, including customer contact information you input or that flows into the platform through forms, email, or text messages.
• We do not sell Your Content, and we do not use Your Content to train AI models on behalf of other customers.

5. Acceptable use

You agree not to use the Service to:

• Send unlawful, harassing, deceptive, or abusive content, including through text messaging or your public website;
• Violate another person’s privacy or intellectual property rights;
• Attempt to interfere with, disrupt, or gain unauthorized access to the Service or other tenants’ data;
• Use the Service to collect sensitive personal information beyond what’s reasonably needed to run your business, without appropriate safeguards and consent.

We may suspend or terminate accounts that violate this section.

6. AI-generated content

Otto’s drafts, suggestions, and classifications are generated using AI and are provided as a starting point for your review — not a guarantee of accuracy, appropriateness, or legal compliance. You are responsible for reviewing and approving anything before it’s sent or published. We disclaim liability for AI-generated content that you approve and send without independent review.

7. Disclaimers and limitation of liability

• The Service is provided “as is” and “as available.” We do our best to keep it reliable and accurate, but we don’t guarantee uninterrupted, error-free, or defect-free operation.
• To the maximum extent permitted by law, Ottohand and its officers, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, arising from your use of the Service.
• To the maximum extent permitted by law, our total liability for any claim arising from these Terms or the Service will not exceed the amount you paid us in the 12 months before the claim arose.
• Nothing in this section limits liability that cannot be limited under applicable law.

8. Indemnification

You agree to indemnify and hold Ottohand harmless from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, Your Content, or your violation of these Terms or applicable law.

9. Text messaging (applies to Tenants and their customers)

If you (as a Tenant) use Ottohand to send text messages, or if you’re a customer of a business using Ottohand and you’ve provided your phone number to that business:

• Message frequency varies based on your interactions with the business.
• Message and data rates may apply, depending on your carrier and plan.
• To opt out, reply STOP to any message at any time. You’ll receive one final confirmation message, and no further messages unless you opt back in.
• For help, reply HELP to any message.
• Carriers are not liable for delayed or undelivered messages.
• Tenants are responsible for having appropriate consent to text their own customers and for the accuracy of message content they approve.

10. Relationship to the business you’re interacting with (for end customers)

If you’re a customer of a business that uses Ottohand, Ottohand provides the underlying technology; the business itself is responsible for its own products, services, appointments, and the accuracy of what it sends you. Direct questions about a specific appointment, purchase, or service to that business.

11. Commerce (forward-looking)

If and when Ottohand introduces the ability for Tenants to sell goods or services and accept payment through the Service, Ottohand will not charge a transaction fee, application fee, or commission on those sales. Any payment processing fees charged by our payment processor (e.g., Stripe) are separate and are not retained by Ottohand.

12. Termination

We may suspend or terminate your account for violation of these Terms, non-payment, or if required by law. You may cancel your account at any time. On termination, we’ll handle Your Content per our Data Deletion page and our Privacy Policy’s retention terms.

13. Changes to these Terms

We may update these Terms from time to time. We’ll update the effective date above when we do, and, where changes are material, make reasonable efforts to notify active subscribers.

14. Governing law

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws principles, unless applicable law requires otherwise.

15. Contact us

Ottohand Technologies LLC
43 Kenneth Terr W, Middletown, NJ 07748
jguzik@ottohand.com